Shoppers Drug Mart billed Ontario tens of millions. A former owner claims rampant abuse

Three former Shoppers pharmacists say they faced intense corporate pressure to meet growing quotas. Shoppers says there’s “an important need for this service.”

By Kenyon Wallace | Business Reporter | May 10, 2025

Richard Lautens/Toronto Star

Over a 14-month period, the pharmacy chain billed the province nearly $62 million as part of the Ontario Drug Benefit. However, former insiders allege that Shoppers pushed its pharmacists to hit high quotas for MedsCheck reviews, compromising their professional judgement regarding patient care, Kenyon Wallace reports. Read what pharmacists say happened when they were told to prioritize salesmanship over health care.

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